Originally Posted by
tigrr49
I am not giving up though and will be trying to escalate to the CEO and/or even file a class action lawsuit.
The deduction is completely unfair and unacceptable, and Marriott needs to make us whole. Thanks in advance to anyone who is willing to share their experiences with me on this issue or to work alongside me in ensuring Marriott rectifies this wrong!
First, welcome to Flyertalk!
Now to the other stuff:
The CEO has bigger things to think about, such as the upcoming merger w/ Starwood. You'll get nowhere w/ a class action, and the end result of your attempting to do so could be Marriott eliminating the buyback program entirely. They're not required to offer one.
As
leeky mentioned, once you were notified of the deduction of lifetime points w/ this buyback you had the option to continue w/ it or decline it. I'm assuming you declined this time.
FWIW - I've always found the buyback to be a so/so proposition. If it gets someone lounge access (assuming they stay at full-service properties) & they think they can earn back the points that are being deducted from their regular account, then it might be worth it. Otherwise I don't see it.
Cheers.