To all FlyerTalk and all Marriott Rewards members:

I have done the buyback a few times and horrified to only learn this year of the deduction when the customer service representative mentioned to me that they would deduct points both from my balance and lifetime status. No publication from Marriott and no representative had ever told this to me before - both extremely misleading and unjustified to the customer!

I contacted Marriott today and the manager I spoke with was both rude and dismissive of my concerns, offering no help to make me whole or to escalate and have the policy changed. I am not giving up though and will be trying to escalate to the CEO and/or even file a class action lawsuit.

I implore anyone else also impacted to not let Marriott to step on you. The deduction is completely unfair and unacceptable, and Marriott needs to make us whole. Thanks in advance to anyone who is willing to share their experiences with me on this issue or to work alongside me in ensuring Marriott rectifies this wrong!

Thanks,
tigrr49