Originally Posted by shmoozy1

This is a company with absolutely no clue about customer service, limited English language support despite the fact that the website has English available and a phone number that requires you to dial a mobile number in Israel (at exorbitant rates) if you want to speak to a representative who has no supervisor you can speak to regardless.
I would be VERY WARY of dealing with them particularly where you are trying to arrange things in advance of your arrival. Might be ok if you buy the SIM from a shop rather than order on line but billing issues are completely beyond reasonable resolution. Three thumbs down for customer service.