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Old Mar 10, 2016 | 10:43 am
  #1  
DernierVirage
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10 Years on Site
 
Join Date: Sep 2013
Location: Beijing, Paris, Edinburgh
Programs: Marco Polo Diamond, Flying Blue Platinum for Life, GHA Black, IHG Platinum
Posts: 451
Problem changing booking on-line

I hope that someone can give me advice on what is happening when I try to change my booking on-line.

I have a Premium Economy flex ticket HKG - CDG - HKG and I have already changed the return date once, on-line and with no trouble. I made this change exactly one week ago, on-line, and it is updated and confirmed, both on teh website and also in the revised E ticket that I got by E mail.

I need to change my return date yet again, but when I went into manage my booking, this is the message that greeted me "...The online ticket change function is temporarily unavailable as your previous online booking transaction is still being processed. Please try again later or contact our reservations office for assistance...".

I can't understand why they are claiming that my previous change is still being processed, since it has been confirmed and updated for a week now. Is this just a system bug which will disappear, in your experience ?

Last edited by DernierVirage; Mar 10, 2016 at 10:44 am Reason: Improve explanations
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