FlyerTalk Forums - View Single Post - Stop & Shop and Giant supermarkets gas rewards points on gift card purchases(2016-17)
Old Mar 10, 2016, 9:29 am
  #175  
mittenfingerz
 
Join Date: Jan 2013
Location: NYC
Posts: 415
Originally Posted by Insder
I have a DM that I call when there have been overzealous CSRs in the past. He didn't have any new info, only that a memo came down from corporate yesterday evening and it was not normal and was related to fraud concerns. I broached the issue of chip & pin and he said that it was very likely related to that, but there was no timetable set and this was only a change until further notice (so there's still hope).

It is not hardcoded, but all of the stores that I tried immediately asked me what method of payment I was using and shut me down when I said credit.

Edit: I also pressed on if any exceptions could be made for someone like myself, and he said this is not a store or district decision, and they cannot make any sort of exception. This guy knows me very well and is fully aware of what I do and supports it as long as I keep under the daily limits.

Edit2: I am based in MA, just for data points.
Thanks for the report from your DM! It jives with what I heard from a couple of store managers.. fraud is through the roof. According to one of the managers I speak to, they deal with 75k/week in her district alone.

Hopefully this isn't a no turning back switch, and once chip cards are used the stores will feel confident in going back to allowing CC.
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