I had to use CSP primary coverage to settle Avis' claim for $220 damage a couple of years ago. Yes, Card Benefit Services processed the claim. After contacting insurance rep I received a claim form to fill out and accompanying letter with the list of documents to provide. The list is below. They did settle the claim for me but not until I actually collected and provided every single document they requested.
Wow, that seems like an extensive list of requirements. Does anyone know if the AMEX Primary Rental Insurance claim process is more simplified or streamlined ?