It's been a month now and I am beyond frustrated. I have not been able to check in on Jetblue.com or via the mobile site since the 2nd week of February. I've had several flights over the past couple weeks and each time I have to check in at the airport the day of the flight. When I call Mosaic, they tell me I'm not the only one having this issue meanwhile the twitter team tries to deny it. Last week in AUS, I had my EMS seat given away even though I paid for it. Nobody notified me or anything. I only found out when I got my boarding pass at the airport and it said I was in Row 23. I am a Mosaic member that spent about $10K on this airline last year and they pick my seat out of all the EMS seats to move? I'm convinced this was due to the fact that I was not able to check in in advance. Never mind the gate agent training issue that this presents.

Earlier today, I booked a trip to LGB and booked it like normal. I never got a confirmation. I tried sending it to 3 different email addresses and no dice. So I call Mosaic and they tell me my reservation never ticketed because I was using my travel bank. Now I've used my travel bank many times in the past and have never had an issue with the reservation being ticketed. The phone rep basically had to rebook my ticket and rerun my credit card.

What is going on? It sounds like other people are having site issues as well. I've seen small businesses fix site issues in less than a day. Why does it take so long for a large airline to do the same? I am frustrated and baffled by this.