The back story is that we had to cancel a trip and wound up with a large credit for future travel.

I used most of the credit on a new trip, with a small amount left.

The new ITIN is showing as ticketed and booked under the original PNR, but is still on my cancelled tab. I called a couple times and each person said they'd done something and it did appear on my current tab for a few days, but then disappeared back to the cancelled tab.

I'm having the same thing when I do it myself, either on .bomb or on the app, I can find it by PNR and add it to my current itins, but then it disappears again. This involves a leg on COPA as well as UA segments.

All seems OK on Saudia.

Should I just assume everything is fine with the itin?