Originally Posted by dlukey

Thank you OU812! I certainly have a lot to learn from all of you. Unfortunately, I have had several frustrating conversations with both Marriott Customer Care and the property and there has not been a resolution. Bottom line, the property will not provide the full compensation stated in the URG and Customer Care apparently cannot force them to. Yes, the MR awards number was attached to the reservation that was made 4 weeks in advance and when I noted that the property was sold out a least a week prior to the date, not 1, but 2 calls were made to the FD to advise them of an anticipated late check-in and also with requests to please hold the room. Clearly the property should have anticipated being oversold that night and a "walk" from an executive suite to a standard Courtyard room 12 miles away after an extremely long travel day might have resulted in one unhappy Marriott member.