Originally Posted by
neo_781
Based on what the Flight Attendants were saying, I think AA must have a very punitive process where the FA is charged for the lost set or something of that nature.
+1. It is quite out of proportion to the bad impression created on high-value customers who are accused individually or as a group. One of my friends was unjustly and aggressively accused of having nicked a headset on his first business class flight on AA. He's never set foot on an AA plane again.