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Thread: Contacting American Airlines Customer Relations & Complaint, Issues (master thread)
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Old Mar 8, 2016 | 8:36 am
  #183  
MADPhil
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Originally Posted by akcae
I just read that earlier this morning. Do they ever even read the emails? What is the point of having people respond, however fast, if it just frustrates the customer with obviously non-sequitur "reply".
I doubt that a human reads the emails any more. AA may eventually restore phone access to Customer Relations when their voice response system has evolved to deliver equally worthless replies
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