FlyerTalk Forums - View Single Post - Sheraton Hacienda del Mar, Cabo San Lucas, Mexico [Master Thread]
Old Mar 8, 2016 | 3:50 am
  #121  
LovetoTravel83
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Join Date: Nov 2010
Location: KSA
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Originally Posted by Inigo Montoya
Didn't see any comments about the 4% Service Charge, which they state applies to points nights also. The rate description on the website mentions:

Room rate excludes the following:
4% Service Char: USD $2.76

But my email confirmation (for a point reservation) just says 4%, and not 4% of what. And if you get Plat or SNA upgraded to a suite, does the 4% of something become 4% of something much bigger?





Resort Charge Policy

There is a mandatory daily service charge of 4% per room per night. The service charge includes two complimentary bottles of water, maid gratuity, one in-room bag of regular and decaf coffee, and complimentary access to the gym each day. This charge also applies to free nights unless otherwise specified.

I had the same issue last year and didn't get charged anything. Actually I made that clear before check-in.

It seems like that's a problem with SPG's reservation system.
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