Originally Posted by
Inigo Montoya
Didn't see any comments about the 4% Service Charge, which they state applies to points nights also. The rate description on the website mentions:
Room rate excludes the following:
4% Service Char: USD $2.76
But my email confirmation (for a point reservation) just says 4%, and not 4% of what. And if you get Plat or SNA upgraded to a suite, does the 4% of something become 4% of something much bigger?
Resort Charge Policy
There is a mandatory daily service charge of 4% per room per night. The service charge includes two complimentary bottles of water, maid gratuity, one in-room bag of regular and decaf coffee, and complimentary access to the gym each day. This charge also applies to free nights unless otherwise specified.
I had the same issue last year and didn't get charged anything. Actually I made that clear before check-in.
It seems like that's a problem with SPG's reservation system.