Originally Posted by MacMyDay

I hope you're right about Pulo, as we're going there again for Christmas. Christophe just rubbed me up the wrong way due to their service recovery (which I'm still waiting on....) at Amangiri. In a brief summary, after an 11 hour flight and 5 hour drive to Amangiri, we arrived and then had room service knock repeatedly on our door at 10:30pm, thus waking us up. They had the wrong room. We then couldn't get back to sleep for hours after this. Mistakes happen, such is life, but a resort is judged on how it recovers from it. When I mentioned it to him and the other manager (I forget his name), they were apologetic and then promised something in our fridge as an apology. Once back in the room I noticed there was nothing in our fridge, so mentioned it again, which got another apology, yet then nothing ever happened. Add to point matters of his general absence, not being around to deal with other issues (like finding out that our pre-booked hot air ballon trip was cancelled and them not telling me, but me finding out by asking when they were coming to pick us up), not being there to say goodbye and quite a few other things and we both left quite annoyed at it.

Funny thing though is that I said we'd never return to Amangiri until they sort out the service, so depending on the next GM I may now consider going back.

When my girlfriend woke up this morning I said "Bad news, the GM of Amanpulo has left. Guess who they replaced him with?" and knowing it was bad, she immediately guessed Christophe. I think that says it all.