Originally Posted by
Germanfflyer
Oh - I was not aware UA only entered *A a few month ago!

I do not understand that users find all kind of excuses to justify just plain bad job-attitude!
I guess those deserve to put up with it and that is why the bad attitude is spreading - they get away with it!

Well, if I was UA*G I'd probably different attitude.
However, I'm not so I can't really say how I would react in your shoes. I can only speak for myself - and I found the interaction with LD annoying, however nonetheless professional and I got what I was entitled for, so I didn't (and still don't) feel like kicking up a fuss about it.
Especially so, given that I did *not* have had any problems there since.