[QUOTE=brunos;26288055]Your initial question was "Is there another avenue I should pursue to process this?"

The stopover in Paris was permitted on the BEY fare because it was less than 24 hours. I called again today and spoke with a very knowledgable agent. He processed the change very easily. New ticket already received by email. The best advice that I have read many times on here is to hang up and call again.