Hi, everyone who had a bad experience with car rentals from Sixt. Unfortunately, I am one of them.

I rented a van in Feb 1, 2016 for less then 24 hours.
I collected the van from the Dessau-Rosslau, Germany office. First of all, the woman at the counter spoke no English, and my german is extremely basic. We spoke briefly and I proceeded to collect the van. The van was parked in the basement of the office complex. When I did the initial check, the van was in perfect condition. However, as I was driving out, I realised the ceiling was too low, but it was too late, as it was the only way to drive the van out.

When I returned the van, the woman said nothing as I tried to tell her that the ceiling in the basement was too low and they shouldnt have parked the van there in the first place. Whether she understood me or not, I don't know, but she just took the keys back from me and wished me goodbye.

I then received a letter while I was away in Malaysia, about a 'schaden' and that they found 10cm scratches on the top of the van (as I warned them in the very beginning).

I wrote a complaint while filling the customer survey, and heard nothing back.
I replied the 'schaden' explaining the situation and also heard heard nothing back.

Now I have received a claims for over 800 Euros for these scratches! They are requesting me to make a transfer to their account.

I am now back in Germany again, and could try to go to the office, but nobody speaks English there which would defeat the purpose. Hoping to get some advise here.