From http://www.airnewzealand.co.nz/phone-numbers
Telephone bookings and enquiries (24 hours)
Freephone (calling within New Zealand): 0800 737 000
Tel: +64 (0)9 357 3000
TTY assistance is available for deaf and hearing impaired via NZ Relay on 0800 4 711 711

Website assistance (24 hours)
Questions and answers
Freephone (NZ): 0800 352 266

Airpoints help (24 hours)
Questions and answers
Freephone (NZ): 0800 Airpoints (0800 247 764)

Baggage
General enquiries freephone (NZ): 0800 737 000 or
Tel: +64 (0)9 357 3000
http://www.airnewzealand.co.nz/baggage-services-offices
http://www.airnewzealand.co.nz/mishandled-baggage
http://www.airnewzealand.co.nz/aircr...-property-form

http://www.airnewzealand.co.nz/baggage-services-offices
New Zealand Baggage Services Offices
Auckland International Airport
Private Bag 92007
Auckland International Airport
Auckland
Freephone number: 0800 224 872
Phone: 09 306 5444 (Try this)
Fax: 09 256 3825
Email: [email protected]