For those of you who have requested and received partial credit on 500 mile upgrades, can you actually see them in your account?

I called Tuesday morning and the agent told me he was crediting my account with 2. Wednesday morning I still did not see them in my account, so I called back. That agent first quoted the number of upgrades in my account as the figure without the partial credit, put me on hold for a long time, then told me they had definitely been added and he could see them in my account. As of this morning, they're still not there. I feel like he was just telling me whatever it took to get me off the line.

<Rant On> Why is everything in life like this now? Nothing ever gets done right the first time. <Rant Off>