This reminds me of a colleague last year. He moaned to me at breakfast about how he couldn't see to work in the room, how dreadful it all was etc. He had been at the hotel ~24 hours and clearly felt strongly enough to moan to me. But not, apparently, strong enough to ask the front desk for a lamp. Which I did on his behalf on my way back to my room after breakfast. It astonished me that someone could moan, yet had done nothing proactive about it. Hotels don't want their guests to struggle, they will help if they can - I have had lamps, chairs, even a desk brought in to my hotel room to make my stay more comfortable and productive.