I purchase 5 12000-avios vouchers on 12/26 and redeemed them all, but so far I've only gotten 2 of them. Can somebody please advise me what to do? I don't speak a single word of Spanish though. I made the purchase through Paypal, should I file a claim? It looks like the vouchers are expiring in 4 days and I'm really anxious now. Sigh...