I called the number on the back of my card and got to retention twice. Both times I was only offered a $25 loyalty credit. Is this considered the same as a retention offer?
I'm a little bummed I didnt see there was a direct line for Startwoods retention. I really was hoping for points, as I've spent $27k on my SPG in the last year.
Looks like I may have screwed up, but I was explicitly told there were no other offers on my account (even asked for points), so I bit on the credit, as I love my SPG card.