Join Date: Oct 2001
Location: Almaty, Kazakhstan
Programs: UA Gold, Hyatt Discoverist, IHG Platinum, Accor Silver, Choice Privileges Gold
Posts: 2,070
This happened to me last time I redeemed. I contacted them through their web site, and in a few days they responded by asking for my name, address and birthday, and to send a scanned copy of my ID. I did that, and subsequently I was able to redeem. tls