Originally Posted by
nobodyherebutme
Previous mile retention was 18 months.
Well it looks like my Frontier EarlyReturns account not only had the points expire, but disappear. I was never given an email about the new 6 month policy. I keep track of expiration dates and was going off the old 18 month system still, so I thought I had until the end of this month to earn, but as it turns out they expired months ago. No wonder I haven't been able to log in the past few weeks.
How can any airline have any loyalty to a loyalty program when you aren't even given 1 year to earn/redeem points? 1 year & 18 month expiries are common. 6 months is unheard of. Fortunately I only lost approx. 4,250 miles, but even still I won't be patronizing F9 again any time soon.