Hi all,
I was extremely disappointed with the YYZ-concierge service last Wednesday morning. I am an SE and was going off the 'red-eye' from YYC (where I received exceptional service). Apparently due to weather conditions many flights that morning, especially to the USA, were cancelled. This was apparently known as I disembarked from the YYC flight to make my way to the Transborder area. However, there was no one to meet me telling me there would be a problem. Typically that happens. So, as I am getting through US customs and security I am told that my flight to ORD was cancelled. I made my way up to the MapleLeaf Lounge and asked the agent there what they were going to do about my flight. Basically, she said I should go downstairs and 'look for a United Agent' as I was on a United flight (It was their metal but a code-share). She also told me I had a United Ticket. I had a 014 ticket which is Air Canada. So, I asked her to call the concierge service for me. Finally, they did it. No help what so ever. I was again told go find a United agent. I had thought at the very least the YYZ Concierge would get in contact with a United agent and have them meet me somewhere. But no, just go search. I found the Air Canada help desk downstairs, they were fantastic. They were very disappointed to hear of my lack of response from the YYZ-conceierges; after all, they said they have been trained to do so! Any way, they found me a United agent, who was very helpful. All that was needed was a piece pf paper taking me off the United flight (why I was till on it when it was cancelled is a whole other story!). So, I made the Air Canada flight to ORD, but only because some really nice non-concierge people helped me out. I'm terribly disappointed. Any idea to who I should write to?
Thanks.