I doubt that it was a situation where the Thai at the information desk spoke
no English. I'll stand by my earlier statement in that regard:
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">That said, my experience in Thailand is generally good with English. You have to speak slowly, use simple words, look for comprehension on their face, and if you don't see it, try and substitute alternative words they might know. The most important thing is to NEVER raise your voice or make a scene. I guarantee that if you try that, their English comprehension will instantly go to zero and you will get nothing. It is a really big deal in Thailand.</font>