Originally Posted by
Xandrios
That does change things somewhat indeed. Though last time they lost my bag (granted it was maybe five year ago..) if I remember correctly they just specified a very broad window, like "Somewhere between 12PM and 5PM".
We all know that sometimes it is not possible to step out of a meeting just to receive a personal item from a courier. Even if they do specify a fairly small window (eg 2hrs) it may sometimes simply not fit with your professional schedule right at that moment. Is that the receivers fault? In the end the airline or airport caused the issue by losing the bag in the first place...
They often offer to deliver in the evening at your home. You can also call back and ask for another delivery time. I once had it delivered to an office and the receptionist took delivery upon my instructions.
Indeed, it is always inconvenient and the airport/carrier fault. But that is a common occurrence in travel. Apparently the OP did not complain about the first delivery timing and seem to take responsibility for the missed delivery. He only complains about not scheduling a second delivery by the "incompetent" airline, and that seems to me excessive.