As a member of the Miles and Bonus Program (########) , we seek your understanding on the following matter. Account reviews are periodically performed for the protection of the Program and all its members. You are a valued customer and we want to keep you informed while we perform some random and/or routine internal control practices.

Your flights will continue to accrue on your account although issuance of awards has been temporarily suspended pending completion of the review. Aegean Airlines’ primary goal is to protect our members and the mutual benefits of the program. We seek to maintain a positive relationship with our members and provide rationale for our actions as we validate program integrity, rules, and procedures.

It is our hope that this communication is clear on our intent. It is not to jeopardize customer rapport but rather to maintain a viable program. MR. , your cooperation is very much appreciated and we apologize for any inconvenience or potential concern that this standard review may cause. Please reply via email at [email protected] , or call at +302106261679 regarding this matter.

If we don’t get any reply or call from you within 5 days, we will permanently close the account and all tickets and mileage associated will be cancelled.