Originally Posted by
PHLGovFlyer
What happens if the BCN-LHR flight is late and I miss my reserved coach? Will NEx reaccomodate me or will I need to purchase a new ticket?
You will lose your fare if you no show unless you buy a Flexible Add-on.
It is an entirely separate contract as CHIY said, and it will be your responsibility to sort it out. However, there are options available, although you have to do this in advance.
http://www.nationalexpress.com/en/ai...w-airport.aspx
Flexible Add-On
For just £5 each way, our Flexible Add On lets you be completely flexible with which coach you board to and from the airport:
board any available coach 12 hours before or 12 hours after your original departure time
Amend your ticket to a new departure date - free of charge
Refund on your ticket up to 24 hours before departure
So if your flight is delayed, then there’s no need to panic, you can just hop on the next available coach.
Simply add Flexible Fare to your ticket during the booking process.
What should I do if my flight is delayed?
We strongly recommend booking a coach which departs a minimum of 1 hour 30 minutes after you are due to land which will enable you to clear passport control and collect any luggage and make your way to our departure point. If your flight is delayed, you should aim to make contact with our staff before the time of departure on your ticket to request an amendment.
Tickets can only be amended before the time of departure and are subject to an amendment fee, excess fare (where applicable) and seat availability.
For added flexibility you might consider an open return ticket which will allow you to be booked onto the next available service by our staff, without fees and valid for 3 months from the original date of departure.
I suggest you look here:
http://www.nationalexpress.com for further details.