Originally Posted by writerguyfl

When I worked for hotels, our "best customers" were actually people that never spent a single night in our hotel. They were the people that negotiated the corporate contracts that provided the bulk of our revenue. The most a single guest could provide is 365 (or 366) room nights each year. Yet, the person who controls a corporate contract provided thousands (or even tens of thousands) of rooms nights.

I've never worked at an airline. Still, I'd imagine that they'd have a similar mindset.