Originally Posted by
skinnerstein
...I've come to the conclusion that the executive management teams at the major airlines (at least the US carriers) have lost touch with what their most valued customers go through on a weekly basis.
And I'm betting you've lost touch with who the most valuable customers are. The airlines do a pretty good job of dealing with the HVFs. Those may not be the most frequent customers, but if you're constantly booking discount economy fares you're not the best customer, no matter how much time you spend on the plane.
Beyond that, the CEOs have jobs to do; screwing around with this all year would take time away from them actually doing that job. How is that good for anyone?