Delayed flight YUL-YVR due to mechanical. Missed my connection to YYJ. No concierge at gate, so called the concierge line. They offered to email the YVR concierge team. I know from previous experience that the YVR concierge team goes home after AC33 departs, and I arrived after midnight. She couldn't help me with anything beyond emailing the YVR team, so I said I'd book my own hotel.

I called 4 hotels, they were all full. (couldn't search online as it was after midnight so I couldn't select anything but 'tomorrow night'.) It was down to 6 hours before my morning flight, so I gave up and slept on the terminal floor. I should have slept by the AC checkin with a sign that said "I'm Super Elite and this is what I get".

I emailed AC and haven't heard back.

I canceled my Latitude flight to Europe for tomorrow, it felt good.

I know it griping, but the new system of a central concierge desk is just terrible. Doesn't seem like they can do anything but flight changes. Last I checked, I could get flight changes done by the reservations line.