FlyerTalk Forums - View Single Post - Compensation for luggage delay?
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Old Jan 16, 2004 | 12:03 pm
  #1  
EsquireFlyer
Formerly known as CollegeFlyer
20 Years on Site
 
Join Date: Jan 2004
Location: JRA
Programs: DL Plat, UA Million Miler / fmr. 1K, Hyatt Globalist, Marriott Gold.
Posts: 6,717
Compensation for luggage delay?

On a flight TPE-NRT-ORD-BDL on UA, my connection in ORD was tight (50 mins).

At ORD my luggage was routed to CID instead of BDL, through no fault of my own (no voluntary separation, late checkin, etc.)

So I was in New Haven, CT in freezing weather without most of my winter clothes. The CID-ORD flight the suitcase was supposed to return on was canceled. So I didn't get my suitcase for about 24 hours. I didn't actually "lose" any money, but I was inconvenienced because my clothes and some files I needed were in my suitcase.

Do you guys think that I can/should ask UA for compensation perhaps in the form of a certificate or extra miles? Has anyone successfully made such a request before?

I have search the forum but most of the cases I pulled up involved delays in which people's own mistakes (e.g. very late checkin) were responsible for hte luggage problems.
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