Originally Posted by
injian
folks, would appreciate some feedback on this weird issue:
1. wife applied for mbna alaska card (2nd one in 6 months) - was under review.
2. she called and agent informed her that there was an issue with her name when the credit profile was pulled. the agent informed her that either she could send a bank statement showing proof of her married name or the agent could approve a card showing her "firstname maidenname lastname".
3. wife chose the latter.
4. activated card and made minimal spend.
5. i had her call mbna to confirm the alaska mileage plan # on record and it was a new #. she asked the agent to change it her existing plan # and that was corrected.
5. first bill comes in and shows the correct mileage plan # along with 25k points earned.
6. its almost 2 months now and the points have not posted.
7. wife called mbna and the agent says it could be due to the fact that the mileage plan # was changed and it could take another 6 to 8 weeks.
is the last point true or was the agent being lazy and trying to get us off the phone?
Has she checked the "reward balance" in the MBNA website? Is the 25,000 points shown there and does it indicate it has been transferred out to the mileage plan?
Sometimes MBNA mess up with the mileage plus account number or the agent really trying to get you off the phone( but some agents are excellent though).
Every time I applied for an MBNA Alaska card they initiated a new MP number. Last time when I called the MBNA agent said they were not able to change to my existing MP # as the 25K is in the process of transferring to MP, and request me to call Alaska directly to merge my old and new account as the points was posted.
Then I called Alaska and they didn't see any 25,000 points in the newly initiated account. I opened up MBNA online site and actually saw the 25,000 was in "MBNA reward balance", which indicated that the points have not been transferred out to Alaska MP.
Alaska MP agent was kind enough to send a note to MBNA to tell them my actual MP# and at the end the points are posted directly to my existing MP account 2 months later.
Try to be on top of it and continue to monitor your MBNA and Alaska accounts.