Originally Posted by
ZoomVT
To the OP and others that had this happen and you didn't get back into MCE, has American ever given you any compensation?
I know they are not obligated to do anything, but especially for EXP and CK, it's a pretty terrible experience. I can't find a logical explanation for it that would make it ok.
As a follow up, have you been able to use EF AC chance alert to proactively change your seats when it happens?
I'm only a plat, and I've only complained about it once. I got an auto-response telling me that it happens, and they only move people when there is no identical seat number on the new aircraft (which is false). No comp.
EF wouldn't help me, because the switch almost always happens after the flight has gone to airport control.
And even when I am able to keep my seat on my 737 flights, I almost always hear other people boarding with the EXP group complaining that they lost their seat assignment due to an equipment swap. There is seriously something wrong with the software right now. I'm just avoiding AA 737s until it is fixed.