I flew recently some segments on VA beeing Airberlin Plat /OW Emerald.
Same problem in Akl, they could not even enter my number.
Syd-mel posted to my ab account but only bonus miles- no status miles.
Is that correct?
On my syd-nad flight same issue with the lounge, but i could enter with star gold and va ticket the air newzealand lounge- which i did not understand