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Old Feb 24, 2016 | 12:54 am
  #7  
gnib
 
Join Date: Feb 2016
Programs: star alliance
Posts: 2
Hello Everyone,

I've been a *gold member with Air Canada for some years now. For the past 2 years since EVA joined Star Alliance, I've been buying B class fares with them and using my Aeroplan miles to upgrade to Roayl Laurel. Usually YYZ-TPE-MFM and back.

However, when I tried to do this again this week. I was told by EVA that they no longer allow star alliance upgrades on "married segments", i.e. layovers in TPE less than 24 hours.

They only way they said that I can upgrade using my miles is if I fly only YYZ-TPE-YYZ, or choose a connecting flight to Macau/HK that is more than 24 hours from the arrival flight and vice versa.

Has anyone else run into this issue???

P.S. EVA offered a full refund without charges since "this is a new rule this year" according to their customer service rep.
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