Hello Everyone,
I've been a *gold member with Air Canada for some years now. For the past 2 years since EVA joined Star Alliance, I've been buying B class fares with them and using my Aeroplan miles to upgrade to Roayl Laurel. Usually YYZ-TPE-MFM and back.
However, when I tried to do this again this week. I was told by EVA that they no longer allow star alliance upgrades on "married segments", i.e. layovers in TPE less than 24 hours.
They only way they said that I can upgrade using my miles is if I fly only YYZ-TPE-YYZ, or choose a connecting flight to Macau/HK that is more than 24 hours from the arrival flight and vice versa.
Has anyone else run into this issue???
P.S. EVA offered a full refund without charges since "this is a new rule this year" according to their customer service rep.