I just tried to make a 14 day reservation here for my son and his school friend.friend is over 18 (just) and son will be just short.I wanted to use a combination of Barclays free night,my points and my wife's points as I did not have enough.I called the ambassador service centre to try to get everything together,and the agent said there was no availability for reward nights,and I must make a paid stay.I love my son,but he's not getting 560 Swiss francs a night from me,for 14 nights.

I advised the customer service agent that rooms were showing on the website for 50k points per night,but she insisted it was paid only.She tried a system refresh and then still insisted paid on,no reward nights.

So I then made 3 different reservations,1 using Barclays free night,1 using my wife's points and 1 mine on the website.The customer service agent could see the reservations as I made them,I was still on the telephone at the time.She could not explain why I was able to make a reservation when no reward rooms were available,but I had no problems on line.

I am now slightly concerned as to whether these reservations will get cancelled by the hotel as an error.Anybody have any thoughts on this?