FlyerTalk Forums - View Single Post - The oneworld explorer ticket FAQs

Feb 23, 2016 | 8:58 am

#1365

JAXBA

Join Date: Mar 2009

Location: JAX

Programs: Ex-BA/AA/CP/LY staff, BA Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red

Posts: 3,756

Quote:

Originally Posted by wyddfa

...was told a pile of stuff I know to be untrue by a deeply unhelpful staff member.

Please expand!

We like details!

Quote:

...super helpful lady spent 20 mins grappling with LANs reservation system and getting us on LAN 90 later that night for the red eye special to SCL. Result!

I had checked on availability but there seemed nothing in L despite loads of space in economy. LAN can now try to some more revenue on 3.3 rather than flying empty seats over the weekend. A win-win.

We'll never know whether LA gets anything more than your satisfaction or if your change was the butterfly wings that causes a hurricane! Glad that you were able to get away early after all.

I often say that there's no harm in asking. Sometimes the answer can be yes, even if things have to be fudged slightly. If the answer's no, at least you tried. It's when certain pax demand things to go their way regardless that irks customer service staff and makes the whole interaction unpleasant...