Originally Posted by
transportprof
With UA ticket reissues, sometimes going to your "Manage reservations" page, and requesting an e-receipt by email BEFORE opening up your reservation will resync the ticket - but this has only worked for me on UA metal itineraries, not *A carriers. Still, I'd try it.
Neat trick, thanks, will file this away.
Originally Posted by
mherdeg
You can check whether there is truly a problem by looking up your eticket number on saudiairlines.com, whose 'manage my booking' feature will take
It is easy for UA to make a date change to a ticket and revalidate the ticket (just push a button which does not issue a new eticket # but does update the date on the ticket). Unfortunately this revalidation process does not retransmit the updated ticket info downline to other airlines; for most (all?) airlines, if you have changed an itinerary that involves travel on that other airline you should really get UA to issue a new ticket # as a best practice.
The easiest and simplest thing to say on the phone to a res agent is "the partner carrier says they don't see the correct date on the e-ticket. I think when United made an earlier change, they might have revalidated the ticket without reissuing it. I think that some partner carriers can't see changes correctly unless there is a new ticket issued. Can you please check?" — a good agent will know the drill and get in touch with someone who can verify the problem and reissue.
Thank you. This makes total sense to me. Having words "revalidate" vs "reissue" may have been helpful. This agent, though, maybe not, as she insisted that other carriers see see what UA sees.
I finally convinced the agent to just ask a supervisor to reissue my ticket. She really spent a lot of time with me telling me that OZ was wrong and that my ticket looked fine. She even put me on hold for a long time and came back to explain that I was wrong (meaning a supervisor told her such).
Finally she relented and a supervisor reissued my ticket; I saw the email come through while on the phone with her. But then I asked her to do the same for my wife's ticket (SHARES had split us a while ago... The agent, btw, told me this was impossible and that it meant a major problem...). She then said "this isn't necessary just call OZ and have them look her up by last name and flight #". I tried to get her to just ask for someone to do whatever they did w my ticket. I eventually begged and she found a supervisor who reissued wife's ticket. She also insisted that because she could see my meal request and seat on OZ that OZ was fine despite what OZ told me.
Incredible experience. The agent was polite, just didn't know what I was talking about. Thanks again to FT for giving me the confidence and words to get this done.
I haven't called OZ yet to verify, but I'm guessing this solved it. Fingers crossed. I'll post back here if more issues.