Originally Posted by
JVPhoto
In my first post I didn't get to the point where language was brought up. I thought this would be a litigious American couple who would take to the airwaves "United made my baby fly 11 hours with a dirty diaper!!"
Was the "language qualified agent" not fluent enough to explain the gate checking process? I would hope he/she had the ability to explain a frequent travel function. It's not like they were debating Proust.
Even if they thought they were getting them back at ORD they still didn't bring a single diaper or anything on their person? What if the baby let er rip 5 min into the flight? What if they ended up sitting on the plane for an extra hour delayed?
From actual reading fastair's account, I doubt there was a language qualified agent at the original departure airport. That was apparently an outstation for the flight into ORD. Once at ORD for the TPAC segment, the language qualified gate agent was available to understand the dilemma of the parents and try to assist them.
I cannot speculate as to the thought process of the parents for not removing some supplies from the to-be-checked bag. I am simply calling to light some of the details supplied by fastair.
And really none of this is really related to the topic of the thread...the boarding process.