A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
When Marriott failed to respond initially, you might have saved your time if you had just filed a dispute with your credit card, especially if both bills were posted to the same credit card.
Despite devaluations, I think it's still the case that 5,000 points are worth more than $6.