Please do move in to the right forum topics if needed but I can't seem to find anything regarding my issue and I'm new here.

Can someone please help with the following;

I had a return flight booked out of Johannesburg on Monday 15th Feb at 20:20 on BA, at 18:00 an announcement said there would be a 2 hour delay so plane leaving at 22:20, at 22:10 the announcement was that the flight was cancelled due to a "tech problem".

There was no BA representative at the boarding gate to let us know what we were supposed to do, where we were to collect luggage or where we were supposed to spend the night, the airport was closing down as the last flights were just leaving or had left, the airport staff knew nothing but finally we retrieved our luggage and someone said we were standing the night in a hotel...after a couple of hours of huge stress I arrived at the hotel awaited further instruction the next day, to cut a long stressful story short I managed to get on a earlier BA flight that left at 20:20 on the Tuesday night.

Informed BA of my complaint saying the very least they could have was a rep at the gate to inform us all as a collective what was happening next etc etc and asked for compensation, I had a reply saying they couldn't reimburse me for my days lost pay, they were very sorry that they'd let me down and hoped I'd fly with them again and no mention of compensation.

I rang BA and spoke with customer service who said that they thought id be entitled to comp and reopened the closed first complaint, I then receive an email saying that I'm not entitled to comp as the issue wasn't their fault on the Airbus....I believe the plane had an issue re turbulence coming into J'berg but no one has clarified this.

I flew from Heathrow initially and was returning to Heathrow...I was delayed for 24 hours.

Please please do let me know what I'm to do now....I read on the Internet that this is the most common excuse airlines use but a high court turned this over in 2014 but the excuse is still being used.

If anyone has any idea of what I need to say to BA now in my next email id be most grateful, I lost a day's pay and the inconvenience and damn right incompetence of BA really should result in me and the other passengers getting compensated.

Thank you

Annee