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Old Feb 19, 2016 | 3:23 pm
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Dadofsix
 
Join Date: Apr 2015
Location: MN, USA
Posts: 246
Go Free question

I just made my 2nd booking for a Go Free award. My 1st one was last June at Wyndham Santa Monica at the Pier. This one is at Wyndham Grand Chicago Riverfront for late August. BOTH room confirmations have indicated "Tax not included" (but I know that I was NOT charged taxes for my 1st Go Free stay last June).

I'm guessing that the "Tax not included" verbiage is just a Wyndham system error since the T&C's seem to be pretty clear that taxes are covered as part of the Go Free program (but not with the Go Fast 3k points + cash program):
1. Members can redeem 15,000 points for one (1) free night at any Participating Hotel worldwide (a "Go Free Award"), subject to availability with no blackout dates. A Go Free Award is valid only for the room rate for one (1) single or double standard hotel room for up to the maximum occupancy of the room, including local taxes and resort/facility fees (i.e., fees charged by certain properties in connection with every guest's stay that are associated with the use of such property's equipment, amenities and/or facilities) but not including incidental charges (i.e., charges that may or may not be incurred by a guest depending on his or her activities at the property, such as, but not limited to, long distance telephone calls, movie rentals and room service), except in the case of all-inclusive participating Wyndham Grand, Wyndham Hotels and Resorts, and Wyndham Garden properties, where a Go Free Award also includes meals and other amenities for up to two (2) guests for the free night. At non all-inclusive Participating Hotels, breakfast may or may not be included in a Go Free Award, depending on the applicable Participating Hotel's policy. Please contact the applicable Participating Hotel for more information.

Their Go Free Award Redemption matrix for the Wyndham Grand and Wyndham Hotels and Resorts brands also indicates:
The Go Free Award is valid for the room rate and tax for one single or double standard hotel room for up to the maximum occupancy of the room.
A credit card is not required to book a Go Free Award but may be required at check-in.
All other charges and expenses must be paid for by the Member, except at participating all-inclusive Wyndham Grand, Wyndham Hotels and Resorts, and Wyndham Garden properties which include meals and other amenities for up to two (2) guests as part of the Go Free Award.


Has anyone else noticed this apparent error on their Wyndham Go Free award confirmations? I'm surprised that this hasn't come up on FT before - or perhaps it has and I just missed it. TIA if anyone can share their experience.
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