<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Analise:
Why are you hiding the identity of the airline?</font>
1. To reward the Captain for being upfront about the situation and giving the pax a chance to call their loved ones.
2. The incident was probably the fault of the fuel jockey (who, presumably, is out of a job) and not the airline.