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Thread: Any way to link two consecutive BA tickets?
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Old Feb 19, 2016 | 1:04 pm
  #13  
chris1979
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Originally Posted by Thunderroad

Sorry, what's GGL?
Gold Guest List - a 'tier of sorts' above Gold.

the GGL line (dedicated team of agents who also deal with YouFirst calls) have a bit more discretion / have probably been told a bit more "help the customer" than normal agents.
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