Hertz #1 Gold has yet to let me down. The infrequent times that I have needed to exchange the car, usually for a smoke smell or other minor reason, they have not blinked, and sometimes upgraded for the inconvenience. You are first off the shuttle bus, you look for your name on the board outside the office, walk to your sheltered car and drive away. Once in New Orleans in July, the car was running with AC on full blast. Sweet. I tried several of the other companies, but there was too much inconsistency.