FlyerTalk Forums - View Single Post - What exactly can/does the AC concierge do?
Old Feb 17, 2016 | 10:06 pm
  #241  
Lllahim
 
Join Date: Dec 2010
Programs: Aeroplan
Posts: 1,022
Latest Concierge runaround. IRROP change from yyc/yul/CDG to yyc/yyz/CDG. Told concierge will meet me yyz to facilitate gate and luggage transfer. No concierge shows up. Assured bag will transfer ok at the gate. Arrived CDG. No bag. Cornered a concierge. Went through usual ritual. Concierge gives me a card with a contact number FOR HIM. Called the number. Toronto answers. Can I get a number for CDG concierge? No. Your case has been transferred to Priority Search. Can I talk to them? No. Central concierge will send them email. How do I reach Priority Search? They will contact you. No bags, no local concierge service. Still sleeping in my underwear in Paris. Back to Canada Saturday. Ah, AC loves email. Avoids the phone. Bad for profits.
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