Originally Posted by
peroorim
I have just learned that in order to use all these, you ALSO have to pay for the taxes associated with the AE award ticket with your TD Aeroplan. The AC system will have this on file.
Originally Posted by
peroorim
From my experience, you will get lounge access only if you booked that specific award ticket with the TD visa you have.
I had a TD Aeroplan card but I paid the taxes for the Air Canada Aeroplan award ticket with a different card and the Air Canada and Lounge agents told me I can not access the lounge
You don't need to pay for the taxes and service charges of the redemption ticket with the TD Aeroplan Visa in order to access the MLL. This is incorrect although AC staff is known in the past to frequently make up own rules rather than referring to the corporate policies and procedures manual. They definitely dislike anything that would mean extra works for them. The only thing required is that the ticket was redeemed from the Aeroplan account attached to the credit card and the member was flying, not someone else.
I suggest to write to
Customer Care to report the incident.
It only matters if 75% of the full fare of the ticket, including redemption ticket, is not charged to the Aeroplan visa card, it will void the travel insurance coverage. The one thing needs to watch out is using the AC Gift Card. It must not exceed 25% of the total costs and pay the balance with an Aeroplan Visa or one would not have any travel insurance coverage. Same applies if paying with cash.