Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,750
Jmmi, this is really interesting. As far as I can see, you were not entitled to EC261 in your case. You volunteered, for which AY should have offered you something beforehand (something that's usually below the EC261 sum, but could be basically anything: money, gift cards, upgrades etc), and since you volunteered, the EC261 compensation does not apply.
Looks like AY has the EC261 all wrong, both ways!