Originally Posted by
ssk0
SJC-LAS flight ended up in the airport all day - first due to crew not being there and later due to equipment problems. Could not rebook me due to a very busy travel week (CES in Vegas).
Proactively sent me 12K skymiles but when I complained online, they sent me $100 amazon card but actually retracted the miles.
Wow. That's horrible. I cannot believe they retracted the miles, I'd be contacting them a second time..